Effective Date: August 2, 2024

1. Introduction

Welcome to Universal Vision Technology (uvitech.co). We are committed to protecting the privacy and security of our visitors and clients. This Privacy Policy outlines how we collect, use, process, and safeguard your personal information when you visit our website (https://uvitech.co), use our services, or purchase our products.

Our services include medical laboratory testing and the provision of cutting-edge IT solutions designed for the healthcare sector, such as our “Labitron – AI Medical Laboratory Assistant” and “Health ERP Software Setup.”

2. Who We Are

Our website address is: https://uvitech.co. Universal Vision Technology (“we,” “us,” or “our”) is the data controller responsible for your information under this Privacy Policy.

3. What Information We Collect and Why

We collect various types of information to provide and improve our services, for security purposes, and to fulfill our contractual obligations.

a) Information You Provide Directly:

• Contact and Service Request Forms: When you fill out a form to request a service, contact us, or purchase a product, we collect personal details such as your name, email address, phone number, billing address, and company name. This information is necessary to respond to your inquiries and deliver the requested services.

• Account Registration: For users who register on our website (e.g., to access a client portal), we store the personal information you provide in your user profile, including a username and password. This allows you to access exclusive content and manage your services.

• Payment Information: When you make a payment, your data is securely transmitted to our payment service providers (e.g., Stripe, PayPal, local mobile money providers) for processing. We do not store sensitive card details (like full card numbers or CVV security codes) on our servers. We only retain a record of the transaction for accounting purposes.

b) Information We Collect Automatically:

• Log and Usage Data: Like most websites, we automatically collect information that your browser sends. This includes your IP address, browser type and version, pages visited, the time and date of your visit, and the time spent on those pages. This data helps us diagnose technical issues, prevent spam and fraud, and understand how visitors interact with our website to improve user experience.

• Cookies: Cookies are small data files stored on your browser.

  • Essential Cookies: If you visit our login page, we set a temporary cookie to determine if your browser accepts them. When you log in, we use cookies to save your login information and screen display choices. These are essential for the website’s functionality.

  • Analytics & Performance Cookies: We may use cookies to analyze user activity in order to improve the website. For example, we can use these cookies to look at aggregate patterns of traffic.

4. How We Use Your Information

We use the information we collect for several purposes:

• To Provide and Maintain Our Services: To set up your Health ERP, manage your dedicated server, or deliver IT consultation.

• To Process Transactions: To process payments for our products and services.

• To Communicate With You: To respond to your inquiries, send service-related updates, invoices, and marketing communications that you have consented to receive.

• For Security: To monitor for and prevent fraudulent activity, spam, and other security threats.

• To Improve Our Website: To understand how our services are being used and to make improvements.

• For Legal and Compliance Reasons: To comply with applicable laws, regulations, and legal processes.

5. Who We Share Your Data With

We do not sell your personal data. We only share it in the following limited circumstances:

• Payment Service Providers: We share transaction data with our payment processors to authorize and complete payments.

• Third-Party Service Providers: We may work with third-party companies for website hosting, analytics, and marketing. These providers are contractually obligated to protect your data and are not permitted to use it for any other purpose.

• On-Premise AI Solutions: For services like our “Labitron – AI Medical Laboratory Assistant,” if the setup is done locally (on-premise) at your facility, your operational data remains within your setup and is not shared with us unless required for support, with your explicit consent.

• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

6. How Long We Retain Your Data

We retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected.

• Registered Users: We store the personal information in your user profile for as long as your account is active. You can see, edit, or delete your personal information at any time (except for your username).

• Inactive Accounts: If an account has been inactive for a period of one year, we may automatically delete the associated personal data.

• Legal & Administrative: We are required to keep certain information (e.g., transaction records for financial audits) for longer periods to comply with administrative, legal, or security obligations.

7. Your Rights Over Your Data

You have specific rights regarding your personal data. You have the right to:

• Access: Request to receive an exported file of the personal data we hold about you.

• Rectification: Request that we correct any inaccurate or incomplete personal data.

• Erasure (Right to be Forgotten): Request that we erase the personal data we hold about you. Please note that we may not be able to erase data that we are obliged to keep for legal or security reasons.

• Restrict Processing: Request that we restrict the processing of your personal data under certain conditions.

• Data Portability: Request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the details below.

8. Data Security

We are committed to protecting your data. We have implemented appropriate technical and organizational security measures, including encryption and access controls, to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Effective Date” at the top.

11. How to Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: [privacy@uvitech.co]